Privacy policy

Dear users,

This privacy policy applies to Shenzhen GULIGULI Intelligent Technology Co., Ltd.(hereinafter referred to as "GULIGULI" or "Us"). We respect your personal information and data very much and will do our best to protect your personal information and data.

Please read the Privacy Policy carefully (especially if it is in bold or underlined form) and make sure you understand our rules for handling your personal information.

Please read, understand and agree to this policy before submitting your personal information or privacy data to us. If you do not agree to any terms in this Policy, you should immediately stop accessing and using the GULIGULI Intelligent Companion Robot application Services and related services.

We are well aware of the importance of personal information to you, and will do our best to protect your personal information security, abide by the principle of consistent rights and responsibilities, clear purpose, consent, minimum necessary, ensure security, subject participation, openness and transparency, in order to protect your personal information.

At the same time, we promise to take appropriate security measures to protect your personal information in accordance with the mature security standards of the industry.

This privacy policy will help you understand the following:

1.How will we collect and use your personal information

2.How will we store and protect your personal information

3.How will we manage your personal information

4.How to update this Policy

5.Cancel account

6.How to contact us

1.How will we collect and use your personal information

(1) Why is your information and data collected

We may collect part of your personal information in order to complete the service functions, investigate and analyze problems, and continuously improve the service quality.

At the same time, we may also collect your information and data in accordance with national laws and regulations or the requirements of government authorities.

(2) How will we collect and use your personal information

If you use the business functions of the Service, you need to provide or allow us to collect the information and data necessary for the realization of the functions, including:

Global universal capability

In order to provide you with basic services such as APP download and update and firmware upgrade, we need to collect hardware information of your device (including hardware serial number and system version).

Opinion feedback

You can report problems encountered in the service to us, and we will collect your contact information and feedback of the problem content, so as to quickly locate and solve the problem.

(3) Description of device permission invocation

a. Telephone permission: When the APP registers, logs in or forgets the password, it needs to identify your device identity, and it needs to call your telephone permission to obtain this information. Besides, it will not be called for other purposes.

b. Storage permission (read/write storage) : In order to store the necessary application configuration files, videos and pictures taken when you control the pet machine, or read the content that you need to upload and synchronize, you need to call your storage permission.

c. Camera permissions: When you use the functions related to shooting or video control, we need to invoke your camera permissions.

Contact permission (read account information) : Synchronous account login, need to call your contact permission, used to judge the account login status.

Location permission: When you use related functions such as robot binding, you will be asked for this permission to search for the robot at the current location.

Voice permission: When you use the robot, you will be asked for this permission when the real-time voice call function is enabled.

Device information: We collect device status including your device identifier, device MAC address, and mobile application list.

Without your authorization, we will not obtain the above information in advance.

When you visit or use our services, we will collect your device information so as to obtain the on-screen operation rate and other information for the interface display and avoid the abnormal login of other devices, so as to ensure the security of your account and system operation.

Obtaining the software installation list: Comparing the current APP version with the latest version prompts the user to update the APP.

System Settings: Obtain the same system language APP language as the phone language.

Network status: Determine whether the user network is normal to provide better service.

File read stream, SO file: Get the video you recorded and the photos you took in video with the device.

If you want to cancel the authorization of the above rights, you can close it in System Settings - Rights management, and we will no longer obtain your corresponding rights, but this may affect the use of functions or services related to the corresponding necessary rights.

You are fully aware and understand that we do not need your authorization to collect and use personal information under the following circumstances:

Those related to state security or national defense security;

Those related to public security, public health or major public interests;

Those related to the investigation, prosecution, trial and execution of judgments of crimes;

In order to protect the life, property and other major legal rights and interests of the subject of personal information or other individuals, but it is difficult to obtain the consent of the person;

The collected personal information is disclosed to the public by the subject of personal information;

Your personal information collected from legally publicly disclosed information, such as legal news reports, government information disclosure channels;

Necessary to enter into a contract according to your requirements;

Necessary for legitimate journalism;

When an academic research institution conducts statistics or academic research in the public interest and provides the results of academic research or description to the outside world, it de-identifies the personal information contained in the results;

Other circumstances stipulated by laws and regulations.

Other

Please understand that the services we provide to you are constantly updated and developed.

If you choose to use other services not covered by the above instructions, and we need to collect your information based on such services, we will separately explain to you the mode and purpose of information collection through page prompts, interactive processes and agreements, and obtain your consent.

We will use, store, provide and protect your information in accordance with this Policy and the corresponding User Agreement.

If you choose not to provide the above information, you may not be able to use one or some of the services, but it will not affect your use of other services provided by us.

2. How will we store and protect your personal information

(1). In order to comply with laws, regulations and regulatory requirements, and to facilitate your query of relevant personal information, we will save the necessary information provided and generated by you during the use of the Service.

We will adopt a physical or logical isolation mechanism for your general personal information and personal sensitive information stored separately.

If sensitive personal information is involved, we will adopt encryption and other security measures to provide special protection.

(2). Unless otherwise stipulated by laws and regulations, we will retain your personal information for the shortest period necessary to achieve the purpose stated in this Policy.

Your device account information, device hardware information, and feedback records will be automatically deleted within two years.

When your personal information exceeds the retention period, we will delete your personal information.

3. How will we manage your personal information

(1) Query, correction, deletion and cancellation

You may request us to inquire, correct, delete or cancel your personal information through the contact information in Article 5, How to Contact Us, and we will complete your request within 15 working days.

(2) Withdrawal of consent

You can change by refusing to use the service feature or contacting us

The extent to which you authorize us to continue collecting your personal information or withdraw your authorization.

4. How to update this Policy

We reserve the right to update or modify this policy from time to time.

If the privacy policy is updated, we will release the revised version and effective date in the version update for you to check.

We will also provide better notice of major changes to the terms of the Agreement.

After the content is changed, we will remind you of the latest version and effective time by means of page prompt, interactive process, website announcement, signing agreement separately, etc. You need to read it carefully before use and re-authorize the new privacy policy (including for some services, we will send a notice or show you the agreement directly on the service page.

Explain the specific changes to the personal information protection policy or re-obtain your authorization).

5．Cancel your account

How to cancel your account

Step1,Open GL Pets.

Step2,enter Account.

Step3,select Cancellation of Account.

If you cancel your GL Pets account, we will delete your user information on GL Pets. Once your account is logged out, you will not be able to reactivate it, nor will you be able to log in or view relevant information.

How long does it take to delete your information?

If you request us to delete your account or content, it may take up to 90 days from the start of the account deletion process or from receiving a content deletion request to deleting your information.

6, how to contact us

(1), If you have any questions, comments or suggestions, please log in GULIGULI 's official website https://www.guligulilife.com and contact us, or send email directly to support@guligulilife.com, we will verify your status within 30 days after to make a reasonable explanation and reply.

In order to ensure our efficient handling of your questions and timely feedback to you, in some cases we may require you to submit proof of identity, valid contact information, written request and relevant evidence. We will process your request after verifying your identity.

(2). If you are not satisfied with our reply or handling method, you can seek solutions through the following external channels: Seek help from the industry self-discipline Association, the relevant government regulatory agency, etc.

Important note: Due to language translations, the Chinese version of the Privacy Statement shall prevail.

By using our services, you agree to our Privacy Statement.

Company name: Shenzhen GULIGULI Intelligent Technology Co., Ltd.

Registered address: 1th Floor，No.12 HuanZhen Road，Bogang Community, Shajing Street, Baoan District，Shenzhen